Vista Global Solutions’ leadership selected Guillermo Gonzalez as Employee of the Quarter. Guillermo works at Brooke Army Medical Center (BAMC), Fort Sam Houston, as a Customer Support Specialist, supporting the Information Management Division. We appreciate Guillermo’s hard work and dedication in helping the BAMC staff care for their beneficiaries. He’s been with the company for only six months and has significantly impacted customer relations. In February 2024, leadership promoted Guillermo from a Customer Support Specialist (Intermediate) to a Customer Support Specialist (Senior) because of his superb technical skills.

Numerous customers sent emails and letters of appreciation to make sure his leadership was aware of the phenomenal job he had done to support them.

• Guillermo was recognized by a Physician Assistant who was frustrated because of the number of helpdesk tickets he submitted, and his computer was still not operational.
• The Chief of Respiratory Care acknowledged Guillermo’s excellent customer service, professionalism, knowledge base, and willingness to go above and beyond to assist the staff. 
• Another customer was grateful because she was impressed when Guillermo followed up to ensure her system was still functioning.
• A case manager appreciated his patience, pleasantry, and exceptional IT skillset. She suggested that if she had to rate Guillermo on a scale of 1-10, she would give him an 11!

Our leadership, which included the Vice President of Professional Services, is grateful that Guillermo continues to exemplify the principles of Vista Global Solutions. “Mission First, People Always”.